Re: Change meeting provider remotely for Poly X30 ...

avs · ‎05-11-2021

After upgrade to Firmware 3.4.0 the device rebooted into Poly mode.

We have no local IT at the site to provide instructions on switching the mode vie web-UI

Is there a way to change meeting provider remotely by pushing config file from Poly Lens for Poly X30?

Thanks,

SteffenBaierUK · ‎05-11-2021

Hello @avs ,

Welcome to the Poly Community.

Within Lens go to Manage > Inventory > Select the device > Settings > General Settings > Provider

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

avs · ‎05-11-2021

Is this for Poly Lens On-prem?

There is no option to switch meeting provider with Poly Lens Cloud from what I can tell.

https://share.getcloudapp.com/12uAZA4n

Thanks,

SteffenBaierUK · ‎05-11-2021

My private account:

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If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

avs · ‎05-11-2021

@SteffenBaier Is the screenshot provided from Poly Lens Cloud (free version)?

SteffenBaierUK · ‎05-11-2021

Yes

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

avs · ‎05-11-2021

@SteffenBaierUK Strange my account does not have that option. Could you advice on a reason for that?

https://share.getcloudapp.com/llu5p5Pg

Brandon_Guy · ‎05-12-2021

Your device was only onboarded with PIN/QR Code. You will need to use Lens Device Provisioning in order to get the full compliment of configuration customization.

You can enable this on your account under Manage Accounts > Device Provisioning. Then on your PolyOS Device you would configure this under Servers > Provisioning Server.

Provisioning Video · (poly.com)

avs · ‎05-12-2021

@Brandon_Guy makes sense. Thank you so much! I will configure Provisioning Server address for Poly X30 manually. Thanks,

Change meeting provider remotely for Poly X30 with configuration file

Change meeting provider remotely for Poly X30 with configuration file

Re: Change meeting provider remotely for Poly X30 with configuration file

Re: Change meeting provider remotely for Poly X30 with configuration file

Re: Change meeting provider remotely for Poly X30 with configuration file

Re: Change meeting provider remotely for Poly X30 with configuration file

Re: Change meeting provider remotely for Poly X30 with configuration file

Re: Change meeting provider remotely for Poly X30 with configuration file

Re: Change meeting provider remotely for Poly X30 with configuration file

Re: Change meeting provider remotely for Poly X30 with configuration file