I have some Trio 8800 with the Visual+ video units with firmware release 22.214.171.12482. We use to have multiple sites and used these with S4B a couple of years ago. We now have the need for them again, but now that everyone has moved to Teams it seems like the functionality of these units has been crippled.
I am sure many are aware that setting the Trio to Teams mode means it does not work with the Visual+ any longer so the only way to use the video is with S4B mode, but then I have several problems in that mode.
I would hate to have to scrap these units. Is there combination of modes on the Trio and on the Teams Coexistence settings that I need to be able to get these units to join a Teams meeting with Video and hopefully be able to see shared content too?
Is there a video and content option replacement for the Visual+ setup that will work with the Trio 8800 phones?
Hello @Jordan Nolan ,
Welcome back to the Poly community.
None of your old posts has ever been marked as "Accept as a solution" or at least provide some form of feedback or answer.
As they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
For your new issue, I suggest you look at our RealConnect service as you can still use your Trio with VIsual+ solution.
If you want to keep the Trio's only look at Studio X as they can be used as a Microphone and Speaker and a simple remote.
As these discussions require more details please work with a Poly reseller in your region.
If official support is required please check how to phone or open a case here----------------