Can polycom rprm restarts an endpoints.
i tought that after provisioning my system i couls restart an endpoint at distance. was i right or wrong
Hello @Eric Renaud,
welcome to the Polycom Community.
It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .
In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.
In addition what kind of endpoint and what provisioning method / type is being used?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
If official support is required please check how to phone or open a case here----------------
software version 9.01_12
hardware version REV D
we are doing manuel provisioning for now
we have hdx 4000,hdx 4500,hdx 7000,hdx 8000,RP 300,RP 310,RP500,RP 700 and cisco EX-90
As long as RPRM can reach the GS endpoint and the Certs are good the GS can be rebooted from the RPRM console.