Can polycom rprm restarts an endpoints

Eric Renaud
Occasional Contributor

Can polycom rprm restarts an endpoints

Can polycom rprm restarts an endpoints.

i tought that after provisioning my system i couls restart an endpoint at distance. was i right or wrong 

Thank you

Message 1 of 4
Polycom Employee & Community Manager

Re: Can polycom rprm restarts an endpoints

Hello @Eric Renaud,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

In addition what kind of endpoint and what provisioning method / type is being used?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Message 2 of 4
Eric Renaud
Occasional Contributor

Re: Can polycom rprm restarts an endpoints

software version 9.01_12

hardware version REV D

we are doing manuel provisioning for now

we have hdx 4000,hdx 4500,hdx 7000,hdx 8000,RP 300,RP 310,RP500,RP 700 and cisco EX-90



Message 3 of 4
Polycom Employee

Re: Can polycom rprm restarts an endpoints

As long as RPRM can reach the GS endpoint and the Certs are good the GS can be rebooted from the RPRM console.

Sr. Product Support Technician
Message 4 of 4