Can Trio 8800 join a webex without CUCM?


Can Trio 8800 join a webex without CUCM?



I am in Australia and I have talked to a local Poly engineer for year to resolve this.


My Trio 8800 does not join by dialling I don't know if this is configuration issue or VoIP issue. Is anyone in Australia using Trio 8800 able to join by dialling


The Poly engineer said that CUCM registration is the only way for Trio 8800 to join a Webex meeting. He said that Trio 8800 cannot even dial/join or work with calendar exchange without CUCM registraiton.


Is this true? I have just talked to Cisco and they do not recommend me buying a CUCM for this issue.


Can anyone help with this? I have wasted too much time on this..Webex is on line 4. 


Polycom Employee & Community Manager

Re: Can Trio 8800 join a webex without CUCM?

Hello @LGES ,


Welcome to the Poly Community.


What is the Poly ticket reference for this?  Did you use the community search for Cisco & CUCM?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3

Re: Can Trio 8800 join a webex without CUCM?

Hi Steffen,


I am not sure if the Poly engineer has opened a ticket for me. But 1 Poly engineer & 1 Sales person (who recommended me to buy Trio 8800) has tried to make my Trio 8800 working with WebEx.


Of course I spent a lot of time to search on this community, but unfortunately nothing worked for me.

As I explained, Poly engineer said that Trio 8800 only works when CUCM is registered (I am not even sure if this is true), however Cisco sales person did not recommend to purchase CUCM because the sales person said that there must be a way of using Trio 8800 to join a WebEx other than CUCM.


Finally I found this then I have imported, but still no luck.

Could you please help me with this matter? I purchase two years ago and still cannot use Trio properly.


Thank you

Message 3 of 3