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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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We are using an X50 in our conference room as a Teams Room, and other than an almost total lack of manufacturer's support, we are happy with this solution.

 

Question for this group, can I use the X50 connected to a computer (as opposed to a monitor), as if it were a $100 webcam?  Our CEO wants to use it in his office to answer ad hoc Teams and Ring Central calls, in addition to formal meetings. 

5 REPLIES 5
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Hi @Larry@TGM,

 

yes you can and you have two options.

If you run the X50 in Teams Mode, swipe your TC8 and activate "Device Mode". At this moment you will be asked to connect a notebook via hdmi and usb. Follow the steps and you are ready to use the X50 as a webcam with any installed video-client on yournotebook.

It is important that the latest software is installed ob X50, Poly software AND Teams app. 

 

Other way is to configure your X50 to "Device Mode" in general. You´ll find that point under "General Settings > Provider". Please note that your endpoint now "only" acts as a USB device (camera, microphone and possibly loudspeaker). It cannot establish any calls independently without a connected PC / notebook.

 

HP Recommended

Hello Larry@TGM 

 

Greetings from Poly.

 

Poly Device Mode enables you to use the system’s camera, speaker, microphone, and connected monitors from your computer.

 

Once you connect the system to your computer with a USB cable, you can control the video system’s camera and audio features using your computer’s third-party conferencing application.

 

For example, instead of using your computer’s camera for Microsoft Teams calls, connect the Studio X50 and use its 4K camera to automatically follow the conversation in the room. You also gain a Poly echo-canceling microphone and speaker technology during calls.

 

 

HP Recommended

Hello Larry@TGM ,

 

Welcome to the Poly Community.

 

I am unsure what you mean by "almost total lack of manufacturer's support" as our official support organisation will provide full support on the device. We can also try and help with issues around partner applications like Microsoft Teams to a certain extent. With issues around Microsoft Teams, the best organisation to seek requests from is our partner Microsoft.

 

In cases like this, we are just a hardware manufacturer using an operating system or application from a 3rd party so they should provide the support.

 

If there is anything unclear please work with Poly support directly as this community is run by volunteers who some also may be Poly employees.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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Responding to Steffen's comments, I truly wish my experience was different.  I purchased the X50 from a direct reseller, as opposed to having it installed by a third party.  I called the support number for one issue, and used chat for the other, and both times the level one tech needed to refer to level 2 and ensured me that I would receive a call/email within 24 hours.  What I received in both cases was an email that the cases were closed.  I then was able to get through on chat for one case was closed after I was promised a call back.  Tech said there was no mention of a level 2 call back in the case notes, until I cut and pasted from the previous transcript that there was.   I still never got a call back.

 

And if someone could send me the link for a comprehensive "owners manual", I'd greatly appreciate it.  

HP Recommended

Hello Larry@TGM 

 

please share the Poly ticket reference so I can follow this up.

 

In regards to manuals please check >here<

 

Best regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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