Solved: Can I remote into a Poly Stduio X30 to exit Device...

KK Sky · ‎11-08-2021

Hello,

I have a newbie question regarding a new X30 install at my site. If a User had the X30 in Device Mode, and then finished the meeting and left the room without exiting Device Mode. Can I remote into the unit and exit Device Mode so that an H.323 Vidcon can take place? Currently, while the unit is in Device Mode, any incoming Vidcon will not connect until Device Mode is exited. Rather than have to go to the room itself and Exit it, I am hoping to be able to remote into it and somehow choose Exit Device Mode....Thanks for any advice you can offer on this.

SteffenBaierUK · ‎11-09-2021

Hello @KK Sky ,

Welcome back to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow-up post should contain.

This ensures the questions having to be asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

I would suggest you try the REST API as explained >here<

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK · ‎11-09-2021

Hello @KK Sky ,

Welcome back to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow-up post should contain.

This ensures the questions having to be asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

I would suggest you try the REST API as explained >here<

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

KK Sky · ‎11-09-2021

Thanks very much, Steffen! Much appreciated.

Can I remote into a Poly Stduio X30 to exit Device Mode so that a Vidcon call can take place?

Can I remote into a Poly Stduio X30 to exit Device Mode so that a Vidcon call can take place?

Re: Can I remote into a Poly Stduio X30 to exit Device Mode so that a Vidcon call can take place?

Re: Can I remote into a Poly Stduio X30 to exit Device Mode so that a Vidcon call can take place?

Re: Can I remote into a Poly Stduio X30 to exit Device Mode so that a Vidcon call can take place?