Camera problem on G7500 after latest software upgrade

Occasional Visitor

Camera problem on G7500 after latest software upgrade


yesterday we've upgraded our g7500 to 3.1.3-220008 software, and the camera is not functioning now. We can control it but instead of video shows only blue square.


Any ideas?



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Polycom Employee & Community Manager

Re: Camera problem on G7500 after latest software upgrade

Hello @HaykAsatryan ,


Welcome to the Poly Community.


I would suggest contacting our support team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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