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Calling to public IP

kyawzinlatt
Occasional Visitor
‎05-28-2020 09:11 PM
‎05-28-2020 09:11 PM

Calling to public IP

Dear all,

Nice to meet you. May I ask you about calling to public IP.

 

One of the client request for a meeting which is used Polycom RealPresense Desktop. So we installed RealPresense trial version. 

 

They gave an IP. Their IP is 203.81.77.190. Our IP is 192.168.1.137. I can't call to their IP. Please educate me.

 

Screeshot are from our site.

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎05-29-2020 12:08 AM
‎05-29-2020 12:08 AM

Re: Calling to public IP

Hello @kyawzinlatt ,

 

Welcome to the Poly Community.

 

From our Video FAQ:

 

  • Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?

    Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=.

    In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

 

  • Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?

    Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.

    In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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