Call Detail Report is Empty

maheshkumaru
Advisor

Call Detail Report is Empty

I am not able to find any call details in Call Detail report, can some help me on this & please find the below details and attached image of VEP.

 

Model: VSX 7000A (128)
Software Version:Release 9.0.6.1 - 29Sep2010 12:56
Boot UI Version: 0.9.7B.17

Message 1 of 9
8 REPLIES 8
Kendo
Polycom Employee

Re: Call Detail Report is Empty

You may have a Java issue.  Java 7 does display the CDR correctly but Java may not.

If you hit 'Save' is the exported file viewable?

Another possibility may be a corrupt file. A factory software reload will be required if so.

Ken
Polycom
Sr. Product Support Technician
Message 2 of 9
downunderling
Occasional Visitor

Re: Call Detail Report is Empty

No call details will be saved if the 'Call Detail Report' check-box is not ticked.

This check-box is located in the 'Admin Settings' / 'System Setting' / 'call settings' section of the web interface.

Message 3 of 9
maheshkumaru
Advisor

Re: Call Detail Report is Empty

Hi,

 

1. We have totally 7 codec in that 6 works fine only this particular codec is not showing the CDR.

2. Call detail report box is checked under admin settings

 

Sincerely,

Mahesh Kumar

Message 4 of 9
maheshkumaru
Advisor

Re: Call Detail Report is Empty

Hi Ken,

 

     We have totally 7 codec in that 6 works fine only this particular codec is not showing the CDR.

 

Sincerely

Mahesh Kumar

Message 5 of 9
downunderling
Occasional Visitor

Re: Call Detail Report is Empty

you can try to access it using a direct object reference.

for instance, if your unit is on LAN address: 192.168.0.2 the you should go to: http://192.168.0.2/localcdr.csv

for the archive report you can go to: http://192.168.0.2/localcdr_archive.csv

 

Message 6 of 9
maheshkumaru
Advisor

Re: Call Detail Report is Empty

Yes, by using http://192.168.0.2/localcdr.csv and http://192.168.0.2/localcdr_archive.csv i got the CDR but from past 25 day's report is not available and why it is not working when i go from utilites - call detail report is there any issue with codec or webinterface....

Message 7 of 9
downunderling
Occasional Visitor

Re: Call Detail Report is Empty

are you saying that the report is missing information that should be there?

Message 8 of 9
maheshkumaru
Advisor

Re: Call Detail Report is Empty

No, when i go through using direct link http://192.168.1.2/localcdr.csv it pop up with excel small window to open, after i open the excel sheet i can see the details till 17th of September not till date.

 

But when i login to the IP and give user name and password , click on utilities and call detail report its appearing empty, is there any reason for this.

Message 9 of 9