Solved: Blue Light Blinking issue

Majid · ‎12-28-2017

Hi, I am Majid hussain from Pakistan. I have Polycom Group 500 Video Con. My issue is that when i power it on then only blue light is blinking and no other display is showing. Software version is 6.1.0.1

Kindly suggest me solution.

Best Regards, Majid Hussain

Karthik Sivaram · ‎12-30-2017

Hello Majid,

1.Has a different power cable tried? (if available)

2.Have all the components been disconnected ? (Mics, Camera,Network Cable, ETC.)

3. Have you rebooted after disconnecting all the components?

4. Has a full factory Reset been done ? (if not done before)

Hope this helps!

Regards,
Karthik Sivaram

Please remember to "Kudo" a post that helped you and / or "Accept as Solution" if it solves your issue.

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.

Polycom employee participation within this community is not mandatory and any post or article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

View solution in original post

Karthik Sivaram · ‎12-30-2017

Hello Majid,

1.Has a different power cable tried? (if available)

2.Have all the components been disconnected ? (Mics, Camera,Network Cable, ETC.)

3. Have you rebooted after disconnecting all the components?

4. Has a full factory Reset been done ? (if not done before)

Hope this helps!

Regards,
Karthik Sivaram

Please remember to "Kudo" a post that helped you and / or "Accept as Solution" if it solves your issue.

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.

Polycom employee participation within this community is not mandatory and any post or article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

Majid · ‎01-01-2018

Hello Karthik Sivaram,

I have done all the methods which you have described but still problem exist.

Now what can i do next?

Thanks for your response.

SteffenBaierUK · ‎01-01-2018

Hello @Majid,

welcome to the Polycom Community.

Please open a ticket with your Polycom reseller.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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