My company has an HDX-8000 Video / Audio conferencing setup . System Software 3.1.3-38278.
The problem is when I connect a Laptop to the system, I of course see the content of the laptop screen on 1 of the large video screens in the room, the other screen has the content of the in room video camera.
Whether a call is active or not I can't remove the HOME screen , it is annoying to have it block the content of the laptop. I cannot find any way on the remote to cause it to go away. My understanding is it should automatically go away when a call is started, but does not. How can this be done ?
I have an attached screen-shot.
Bob Perez (firstname.lastname@example.org)
Try clicking on the "near" button...
I have pressed every button on the remote, nothing helps. I see no button called "near" on my remote either.
Do you have a Polycom Touch Control ? If so, it will disable all the buttons on the regular remote.
I've included a picture of where the near button is located...
Do ANY of the button work ?
The screen shot you sent me matches the control I have. The remote works to the extent that I can highlight different menu selections and drill down into sub-selections fine. But there is no option to remove the annoying Home screen from the Video screen. No button seems to do that, even during a live call.
What do you mean when you say the below ? :
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That is my Signature....