Hello @Welsh ,
Your post ended up in the Spam Filter so it was moved here.
To release this one of us volunteers has to check this as this is an automatic process of the community software used to host this board.
There is no need to raise this as abuse as this is a manual job one of the volunteers has to do
This is a known issue on PolyOS 4.0.0 and 4.0.1 and you can simply disable the sleep settings as this only happens when the Provider is Microsoft Teams.
- General Settings > System Settings > Sleep > Time before System goes to sleep > OFF
This will be fixed in the next 4.1 release sometime in June (Subject to change)
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
