2nd Monitor Not Showing Up on Web Interface

wjpolycom
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2nd Monitor Not Showing Up on Web Interface

Our company uses Realpresence 310 to do a 2 way phonecall with the headquarter in S. Korea. The intention is to use TV1(monitor 1) to view the content (which is hooked up to a PC) and use TV2(monitor2) to see their screen 1 in the headquarter. The HDMI for both TV1 and TV2, and HDMI for a PC are all hooked to the HDMI slot for Realpresence. The TV1 shows content as intended. However, TV2 does not show anything, except visual board screenshots (that we don't use). The fact that visualboard shows up on TV2 means that it is connected to realpresence. However, we cannot configure TV2 because realpresence doesn't seem to recognize that Monitor 2 (TV2) is already connected. Even if we go to the web interface > monitor option, there's only configuration for Monitor 1 and nothing about Monitor 2 is there. Is there a way for us to have monitor 2 show up on web interface at least? 

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SteffenBaierUK
Polycom Employee & Community Manager

Re: 2nd Monitor Not Showing Up on Web Interface

Hello @wjpolycom ,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

 

Did you purchase the GroupSeries with the 2nd Monitor Option?

 

  • Polycom Group 300 Dual Display Software License 5150-65085-001
    Polycom Group 300 dual display license allows dual monitor output from your RealPresence Group 300 system. With the purchase of a dual display license, you must also purchase a minimum 1-year maintenance contract.

I suggest you work with a Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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