[Software][VOIP][ALSA]Blackwire 7225 is not responding to control commands sent from host to headset

[Gautham]

Hi, 

Setup: VOIP phone connected to Blackwire 7225.

The scenario is; We have application which uses ALSA APIs to open configure Playback, Capture and close the device, these operation are performed in loop.

After some loops the configuring playback for headset  will result in timeout while setting HW parameters.

error: 'usb_set_interface failed (-110)'

This will slowdown our system for a while and recovers.

This issue was not seen with FW version 1046, however it got introduced in latest FW i.e 1063 onwards.

As we see in our analyzer we see there is no response from headset for commands, we believe issue is with the headset, therefore we need your support to resolve this issue.

Is such issues reported? 

Let us know if you need more logs to analyze.

 Thanks in Advance.

[SteffenBaierUK]

Hello @Gautham 

I am unsure if this is a supported use case but please contact headset.helpline@poly.com or regional support can be found here:

https://www.poly.com/us/en/support/contact

Best regards

Steffen Baier

[Gautham]

Okay, thanks!