Poly Focus UC 2 on Macs

timworkuser
Occasional Visitor

Poly Focus UC 2 on Macs

During a Zoom call, when our employees use the Focus 2 headset to change volume, the audio kicks back to the Macbook audio everytime. Is there a setting that we need to adjust or enable?

 

We are connecting through USB through the BT700 dongle.

 

All Poly software and firmware (headset + USB dongle) are up to date.

 

Thanks for your help

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly Focus UC 2 on Macs

Hello @timworkuser ,

 

Welcome to the Poly community.

Stating the latest software does not help others when finding this post in days, weeks, months, or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
timworkuser
Occasional Visitor

Re: Poly Focus UC 2 on Macs

Build ID's, see attached