During a Zoom call, when our employees use the Focus 2 headset to change volume, the audio kicks back to the Macbook audio everytime. Is there a setting that we need to adjust or enable?
We are connecting through USB through the BT700 dongle.
All Poly software and firmware (headset + USB dongle) are up to date.
Thanks for your help
Hello @timworkuser ,
Welcome to the Poly community.
Stating the latest software does not help others when finding this post in days, weeks, months, or years to come as they do not know what software mentioned was current at the time of writing.
Please therefore always post the exact complete build id
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------
Build ID's, see attached