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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

I recently purchased a Poly Focus 2 with the USB-C BT700 dongle. I'm using Windows 11 on a Dell laptop powered with an Intel i7-11800H processor. 

 

I am experience a terrible audio issue. When I hear voice or sound playing, there is an audible echo or reverberation that follows every sound. It's almost as if there is a digital signal processor attempting to make it sound like the audio is in a large room (with echo) or a cathedral. It's extremely annoying is and making is somewhat difficult to hear other people when on video calls. 

 

I've looked through the documentation but I can't find anything in regards to audio reverberation or audio processing of any sort. 

 

I do have a Plantronics Focus UC as well and the audio on that is super crisp connected to a BT600 on the same PC. So something is unique to the Focus 2 and BT700 combo.

 

Anybody have any advice on how to resolve this issue? I'm going to give it a few days and then return the product if I can't resolve this.

 

Thanks in advance!

 

Matt

1 REPLY 1
HP Recommended

Hello @mattmcg 

 

please contact our official support organisation. Details are in my signature.

 

Best regadrs

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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