I recently purchased a Poly Focus 2 with the USB-C BT700 dongle. I'm using Windows 11 on a Dell laptop powered with an Intel i7-11800H processor.
I am experience a terrible audio issue. When I hear voice or sound playing, there is an audible echo or reverberation that follows every sound. It's almost as if there is a digital signal processor attempting to make it sound like the audio is in a large room (with echo) or a cathedral. It's extremely annoying is and making is somewhat difficult to hear other people when on video calls.
I've looked through the documentation but I can't find anything in regards to audio reverberation or audio processing of any sort.
I do have a Plantronics Focus UC as well and the audio on that is super crisp connected to a BT600 on the same PC. So something is unique to the Focus 2 and BT700 combo.
Anybody have any advice on how to resolve this issue? I'm going to give it a few days and then return the product if I can't resolve this.
please contact our official support organisation. Details are in my signature.
If official support is required please check how to phone or open a case here
---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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