Poly Focus 2 audio quality issues

Occasional Visitor

Poly Focus 2 audio quality issues



I recently purchased a Poly Focus 2 with the USB-C BT700 dongle. I'm using Windows 11 on a Dell laptop powered with an Intel i7-11800H processor. 


I am experience a terrible audio issue. When I hear voice or sound playing, there is an audible echo or reverberation that follows every sound. It's almost as if there is a digital signal processor attempting to make it sound like the audio is in a large room (with echo) or a cathedral. It's extremely annoying is and making is somewhat difficult to hear other people when on video calls. 


I've looked through the documentation but I can't find anything in regards to audio reverberation or audio processing of any sort. 


I do have a Plantronics Focus UC as well and the audio on that is super crisp connected to a BT600 on the same PC. So something is unique to the Focus 2 and BT700 combo.


Anybody have any advice on how to resolve this issue? I'm going to give it a few days and then return the product if I can't resolve this.


Thanks in advance!



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Polycom Employee & Community Manager

Re: Poly Focus 2 audio quality issues

Hello @mattmcg 


please contact our official support organisation. Details are in my signature.


Best regadrs


Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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