Poly Focus 2 audio quality issues

mattmcg · ‎08-02-2022

Hello,

I recently purchased a Poly Focus 2 with the USB-C BT700 dongle. I'm using Windows 11 on a Dell laptop powered with an Intel i7-11800H processor.

I am experience a terrible audio issue. When I hear voice or sound playing, there is an audible echo or reverberation that follows every sound. It's almost as if there is a digital signal processor attempting to make it sound like the audio is in a large room (with echo) or a cathedral. It's extremely annoying is and making is somewhat difficult to hear other people when on video calls.

I've looked through the documentation but I can't find anything in regards to audio reverberation or audio processing of any sort.

I do have a Plantronics Focus UC as well and the audio on that is super crisp connected to a BT600 on the same PC. So something is unique to the Focus 2 and BT700 combo.

Anybody have any advice on how to resolve this issue? I'm going to give it a few days and then return the product if I can't resolve this.

Thanks in advance!

Matt

SteffenBaierUK · ‎08-03-2022

Hello @mattmcg

please contact our official support organisation. Details are in my signature.

Best regadrs

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Poly Focus 2 audio quality issues

Poly Focus 2 audio quality issues

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