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Muting mute notifications (Plantronics Blackwire C5220 Stereo USB-C PC Headset)

Brettb
Occasional Visitor
‎11-15-2022 06:20 AM
‎11-15-2022 06:20 AM

Muting mute notifications (Plantronics Blackwire C5220 Stereo USB-C PC Headset)

Hey all,

 

I recently got a new Macbook. I am now getting a notification (beep) with every mute/unmute in Zoom (as well as joining meetings). This never used to happen and I find it quite annoying. The Plantronics Hub always me to set what sort of notification is triggered (single, double or voice) but there does not seem to be a way to simply turn these off. This is strange as I didn't have these beeps on my previous laptop. Does anyone know how I can suppress these?

 

Thanks!

Brett

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎11-16-2022 03:52 AM
‎11-16-2022 03:52 AM

Re: Muting mute notifications (Plantronics Blackwire C5220 Stereo USB-C PC Headset)

Hello @Brettb ,

 

Welcome to the Poly Community.

 

To start with a few basic questions, what was the Laptop and the OS before when this did not happen? Also what version of the Plantronics hub was being used? Could this be down to the OS?

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Brettb
Occasional Visitor
‎11-16-2022 05:38 AM
‎11-16-2022 05:38 AM

Re: Muting mute notifications (Plantronics Blackwire C5220 Stereo USB-C PC Headset)

Hello. I seemed to have resolved this. Basically Zoom has a setting under audio, "Sync buttons to headset". If enabled, every meeting join, mute, or unmute in Zoom results in a notification from the headset. However, I tend to use Zoom's settings for mute/unmute rather than the headsets. 

So, if you disable this setting, joining a meeting, muting or unmuting, no longer results in a notification from the headset (my intent). 

So it seems it was resetting my Zoom settings on the new machine that resulted in the behaviour change, rather than anything to do with the headset. I would propose however, that in the Plantronics Hub setting for Mute notifications which currently has, single, double, or voice as options, there really should be a "none" option for those who never want an audio notifications on these events as I find the beeps quite annoying and unnecessary. However, with my zoom change above, these beeps will rarely occur, so not a huge deal for me. 

Thanks!

Brett

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