Blackwire 7225 microphone too quiet

Occasional Visitor

Blackwire 7225 microphone too quiet

I got this for my husband to use with Teams. He told me today that he is nearly shouting to be heard. At some point he had it on backwards but it still didn't work when he put it on correctly. What are we missing? 

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Polycom Employee & Community Manager

Re: Blackwire 7225 microphone too quiet

Hello @fds9dsnw ,


Welcome to the Poly Community.

I suggest you work with our support organization. Details are in my signature.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier



If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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