Blackwire 5220 disable playback (hear myself) on mac with USB

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Blackwire 5220 disable playback (hear myself) on mac with USB


When I use the Blackwire 5220 with the USB plug on my Mac OS 12.3, I can hear myself speaking (playback). How can I disable that?

I noticed that if I plug the Jack rather than the USB adapter, I don't have this problem. But still, I would rather use the USB adapter, ad the cord is too short without it.

Please note that the same question has been asked here, without any solution: https://apple.stackexchange.com/questions/382490/how-to-disable-sidetone-voice-feedback-on-usb-heads...

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Poly Mukesh
Polycom Employee & Moderator

Re: Blackwire 5220 disable playback (hear myself) on mac with USB

Hello @suanik 


Welcome to the Poly community.


The sidetone of our Blackwire series can be get adjusted via the Windows Sound Control panel. Please follow the following path to get to the setting: Windows Sound Control Panel>Playback>Double click the Blackwire>Levels>Sidetone.


Also on high sidetone levels, the headset's microphone may start picking up the environmental airflow and feeds it back to the speaker which results in an audible hissing sound.


Please note that the sidetone setting is not available if the Blackwire series are used with a Mac.


Best Regards,
Mukesh Kumar

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