My Company has almost 200 RingCentral NICE incontact agents using the 8225 Blackwire headsets. We are having issues with lots of agents reporting dead air calls. When reviewing the call recordings both sides are heard in the recording so this tells me its an issue on the Agents end. Has anyone else experienced these issues and found a resolution? Things I have tried so far.
1) Updated firm ware on headset.
2) PCs updated.
3) Plantronics Managed hub setting Softphone to Cisco IP Communicator and disabling Teams.
4) Headset set as default sound device.
5) RingCentral sound set as Same as system default.
6) Registry entries added :
IntensiveWakeUpThrottlingEnabled value 0 RegDword WindowOcclusionEnabled value 0 RegDword
This requires further investigation. Hence we would suggest you to open a support ticket with Poly.
Best Regards, Mukesh Kumar
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