Polycom Employee

business-men-laptop (5) original.jpgIf you’ve ever put off buying something new - or upgrading to a better version of what you already have - because you’ve invested in a maintenance contract or extended guarantee that still has time to run, we know how you feel. That’s why we’ve introduced our Unused Care Program, so you can take advantage of the latest Polycom solutions and not lose the value of outstanding maintenance on your current solution when the time is right for you.


We know how important it is to keep your technology investments current and up-to-date, and we don’t want you to miss out on any promotions or special offers, or the benefits of moving to a subscription model, multi-year contract or higher level of service. So our Unused Care Program lets you refresh your technology, migrate your systems, or change to a subscription when the time is right for you, without losing the value of the maintenance you’ve paid for but haven’t yet consumed.


For example:

  • If you want to move from Premier to Advantage mid-contract, it’s not a problem. We’ll simply take the outstanding value of your existing Premier contract, and reduce the cost of your new Advantage contract accordingly.
  • Similarly, if you’ve seen a trade-in promotion such as moving from Polycom® HDX® to RealPresence® Group Series, you can upgrade and purchase a new maintenance contract without losing out.
  • Or, if you want to migrate from your current infrastructure to RealPresence Clariti™, you can use the value of your outstanding maintenance contract towards your new subscription or migration.

You should never hesitate to renew maintenance when it comes due simply because you are considering one of the aforementioned changes. It’s important that you keep your existing solution under support.  Once you decide on your new solution, we will simply apply the Unused Care amount using this valuable, new program.


The value of outstanding maintenance mustn’t exceed the cost of the new service you’re purchasing – but even if it does, we’ll extend the contract period to take this into account. Estimating the value of your unused care is simple, quick and easy, and applies to both Polycom and Partner Branded support contracts.


So if you’ve been considering making a change to your Polycom solution, but your unused maintenance has been holding you back, contact your Polycom Partner today and ask them about our Unused Care Program.

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