Polycom received the highest rating of "strong positive" from Gartner in its recently published "MarketScope for Group Video Systems." It's the third year in a row that we earned this rating.  Gartner advises existing customers of vendors rated as a "strong positive" to "continue with planned investments." And potential customers are advised to "consider [them] a strong choice for strategic investments."


2014 MarketScope for Group Video Systems.png


This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Polycom.


According to Gartner, "the introduction of personal and mobile endpoints is dramatically reshaping the landscape for group video collaboration. IT leaders should align their video portfolios for maximum utilization and strategic fit with their related investments in collaboration and unified communications."


Our group video system portfolio includes RealPresence Platform, CloudAxis, and our strong partnership with Microsoft. We believe Gartner’s Strong Positive rating validates our focus on interoperability, scalability and reliability. Large or small, our solutions meet all the video collaboration needs of any organization, regardless of device type, protocol, network type, or bandwidth.


We believe there were certain services and offerings that made Polycom stand out. They include:

  • Polycom CX8000 – our dedicated Lync Room System
  • Customer focus and global services organization that is dedicated to helping customers be 100% successful with their UC and collaboration strategy
  • Polycom RealPresence Cloud –  Video as a Service offering


The evaluation criteria included business model, customer experience, market responsiveness and track record, marketing execution, offering (product and strategy), and overall viability. Additional factors included product quality, overall long term viability as a company, flexibility to offer customers in-house management or managed service offerings, flexibility in network transport alternatives, ability to facilitate reach and interoperability, and the range, quality, and innovation of collaboration tools available with the product.



A copy of the MarketScope, can be obtained at the following link: http://www.polycom.com/forms/marketscope-for-group-video-systems.html


Note: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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