RealPresence Trio Visual+ Camera - Sleep Mode

[KC3]

We've recently deployed the RealPresence 8800 Trio in our main Conference Room. We have the Visual+ unit connected to one of our wall displays but we would like to have the video from the Trio Camera put into sleep mode when idle or something similar so the image doesn't burn into the corner of the TV.

I've played with the settings and reviewed the the Web Admin portal but haven't found anything to accomplish this. Is this not a feature?

Thank you,

KC3

[SteffenBaierUK]

Hello KC3,

welcome to the Polycom Community.

Did you check here:

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[KC3]

Hi Steffen,

I do have my settings set up exactly as shown in your post. This puts the entire display to sleep. I'm more looking to disable to camera (or put it to sleep) from showing in the bottom right corner all the time. Even when the display is put to sleep the camera remains on.

When we have board meetings in our conference room the screen just shows the camera even when we're not in a call which easily distracts some of our Team. If possible we'd like to just keep the camera from displaying unless in a video call.

Thanks,

KC3

[SteffenBaierUK · Accepted solution]

Hello KC3,

as the Trio is a relative new product certain usage aspects of the Trio and the Visual+ are still maturing and therefore may need a new or different design.

I have made our senior product management aware of this post but in order to follow this up I would like to ask you to contact me via community mail and provide me with your contact details and a bit of a background on how many units etc.

Maybe for now disable the Self View so you just see the Background Picture.

Best Regards

Steffen Baier