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VoxBox - Microphone has static in the background

Corey.l.bailey
Occasional Visitor

VoxBox - Microphone has static in the background

Whenever I use the VoxBox for calls participants are advising that they here static or wind blowing by while im talking to them or I am walking away from the Speaker. Have tried turning off the NoiseBlock with no luck.

Have tried Factory Resetting the Device with no luck same results.

All of our other VoxBox's do not have this issue on the same Firmware.

 

Currently the VoxBox is using Firmware 1.0.03.0002

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: VoxBox - Microphone has static in the background

Hello @Corey.l.bailey 

 

I assume you need to RMA the device.

 

Best Regards

 

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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