I use a poly sync 20 and I assume it is a speakerphone as well.
I upgraded to windows 11 because of this issue. I found, after a long search on the internet, it is microphone related. I tested this just now on my setup. When you select another mic you will find there is no issue.
I connect my device via USB cable.
The stupid thing that remains is that when going to sound settings, you may notice that sound quality changes. I have spotify on for most of the time. It will pause for less than a second and come back either the right sound vs bad sound quality.
I will call poly support about this as it is kind of a windows issue, but.. how come there are no drivers for this. I bought this device for the sound quality, but I have been struggling with this for around 3-4 month now. Though the support desk was very friendly and helpful, I think a better solution should be offered. It is not working as designed.
@ Poly support; if you read this please help me using this device properly.
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