PolySync 20 - light stays on after Teams meeting

Occasional Contributor

PolySync 20 - light stays on after Teams meeting

Something I have noticed over the last couple of months is that after I leave a Teams meeting on my Windows laptop, the phone light stays red and the main light remains green. It still functions as if I’m not in a meeting. If I hit the phone button to hang up the lights revert to normal.


I’m not running any Poly software on my work laptop and the speaker is connected to my dock via USB.

Message 1 of 3
Polycom Employee & Community Manager

Re: PolySync 20 - light stays on after Teams meeting

Hello @mdu ,


Welcome back to the Poly Community.


Some needed info has not been provided.


  • What version of Windows?
  • is this a day 1 issue?
  • Is Poly Lens Desktop installed and what firmware version is being used for the Sync?
  • Conencted via USB or Bleutooth? If Bluetooth using a Poly Dongle?


The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Occasional Contributor

Re: PolySync 20 - light stays on after Teams meeting

Sorry I missed responding to this. 

I’m on Windows 10, Poly Sync 20 attached via USB-A to a ThinkPad Dock. I tried installing Plantronics Hub but it didn’t change anything. I don’t remember if it was doing this when I first got it, but that was at least 6 months ago.


I usually have my iPad and iPhone connected via Bluetooth, but use Teams on my laptop.


Firmware says SetId: v.0.0.567.3472, USB: v.567

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