Poly Sync Volume Control

Occasional Visitor

Poly Sync Volume Control

We are having an issue with the Poly Sync 20 devices across all machines.  When you increase or decrease volume the volume level jumps multiple levels instead of one level at a time.

For example, if I am on volume 25 and I increase volume it will jump from 25 to 34 to 46 instead of 25, 26, 27, 28, etc...


This appears to happen using both wired and Bluetooth. 


Any ideas? 

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Polycom Employee & Community Manager

Re: Poly Sync Volume Control

Hello @ADeBratto ,


Welcome to the Poly Community.

You have not provided any details on the firmware version so I suggest you contact our support team.


The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 2