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Poly Sync 20 - loud announcements

SOLVED
Zebragonzo
Visitor

Poly Sync 20 - loud announcements

Hi all. My Poly Sync 20, when turning off, announces "Power Off" at maximum volume. Support has confirmed that there is no way to turn this off. It wakes my son up every time I forget to cover the speaker with a pillow.

 

I'm sure that it didn't use to do this which would suggest it was a firmware update. Does anyone know where I can find some install files to downgrade my polysync firmware to quieter times?

Message 1 of 9
1 ACCEPTED SOLUTION

Accepted Solutions
Beyond Conference
Valued Contributor

Re: Poly Sync 20 - loud announcements

Hello Zebragonzo, decrease the volume while the device is playing the announcement.

You will see the led bar length decreasing while doing it.

BR, Beyond Conference


View solution in original post

Message 5 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly Sync 20 - loud announcements

Hello @Zebragonzo ,

The community contains individual sections dealing with the different products we offer Voice, Audio/Video, UC Infrastructure or Others.

Your post or the post you replied to was placed into an incorrect section and has therefore already been moved.

Once the post has been moved please try and search for a solution using the available FAQs and/or the community search

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 9
Zebragonzo
Visitor

Re: Poly Sync 20 - loud announcements

Thanks for moving the post!

Message 3 of 9
jw350
Occasional Visitor

Re: Poly Sync 20 - loud announcements

I have the same problem.  It woke me up 4 times last night.  It has never been a problem before. My wife told me to get rid of it

Message 4 of 9
Beyond Conference
Valued Contributor

Re: Poly Sync 20 - loud announcements

Hello Zebragonzo, decrease the volume while the device is playing the announcement.

You will see the led bar length decreasing while doing it.

BR, Beyond Conference


Message 5 of 9
Zebragonzo
Visitor

Re: Poly Sync 20 - loud announcements

That's great thank you!

Message 6 of 9
bsthlbrg
Occasional Visitor

Re: Poly Sync 20 - loud announcements

I am desperately trying to decrease/disable the loud announcements for the Poly Sync 20 as well, but I can't seem the change the volume at all using the method described in this thread. I tried during power on "beep beep" and during the "power off" and "phone 1 disconnected" voice announcements. We currently have about 50 devices in our org and I tried a few of those without success.

 

Multiple users complained about the loud announcements and I am also about to throw the Sync 20 out to have it stop blaring at me and my family. If I am walking through my house it just keeps shouting "phone 1 disconnected" whenever the Bluetooth connection drops for a few moments.

 

Any advice is much appreciated.

 

Firmware:

SetId: v.0.0.567.3472
USB: v.567
 
Update: Apparently this isn't working while USB is connected. After disconnecting the USB connection, we were able to reduce the volume to an acceptable level. We'd still prefer an option to turn off these notifications entirely.
 
Update 2: After using USB again, the power on "beep beep" is loud as ever again, while the "power off" and "phone 1 disconnected" remain at a low level. So still an issue here.
Message 7 of 9
Zebragonzo
Visitor

Re: Poly Sync 20 - loud announcements

All I can suggest is what worked for me. Disconnect the power cable (so that it would normally announce POWERING OFF), but start frantically hitting volume down. Hopefully you'll be pressing volume down while it shouts the message. Next time you use it, you'll be able to turn the volume up for calls, but the announcements should still be quiet.

Message 8 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly Sync 20 - loud announcements

Hello @bsthlbrg ,

 

Welcome to the Poly Community.

 

Please open a support ticket via our official support organisation.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 9 of 9