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Poly Sync 20 bluetooth automatic disconnection

RYNSB
Occasional Visitor

Poly Sync 20 bluetooth automatic disconnection

Hi. I have the poly sync 20 connected to my mac via USB and to my iPhone via bluetooth. For some reason, the sync 20 automatically disconnects the bluetooth connection after one hour. This is a huge problem for me as I can't wake it up if I'm getting a call on my phone. Is there a way to turn off automatic disconnection especially since it's already hooked up to a power source via USB? thanks 

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2 REPLIES 2
Poly Mukesh
Polycom Employee & Moderator

Re: Poly Sync 20 bluetooth automatic disconnection

Hello @RYNSB 

 

We recommend updating the unit to the latest firmware version and see if it helps.

 

If the issue still occurs, kindly raise a support ticket with Poly.

 

 

 

 

Best Regards,
Mukesh Kumar

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

Message 2 of 3
ZachJohn
Occasional Visitor

Re: Poly Sync 20 bluetooth automatic disconnection

I have the same issue. My polycom 20+ when connected to an easy recorder software on Pixel 7, disconnects after 30min to 40min of recording. I cannot reconnect to the Pixel 7, till i switch off the Polycom and re-on it and then it connects to the Pixel 7 again and now i can again use the Pixel 7 to record via blue tooth. but i am sure the bluetooth will disconnect after 30-40min. 

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