Poly Sync 20 bluetooth automatic disconnection

Occasional Visitor

Poly Sync 20 bluetooth automatic disconnection

Hi. I have the poly sync 20 connected to my mac via USB and to my iPhone via bluetooth. For some reason, the sync 20 automatically disconnects the bluetooth connection after one hour. This is a huge problem for me as I can't wake it up if I'm getting a call on my phone. Is there a way to turn off automatic disconnection especially since it's already hooked up to a power source via USB? thanks 

Message 1 of 3
Poly Mukesh
Polycom Employee & Moderator

Re: Poly Sync 20 bluetooth automatic disconnection

Hello @RYNSB 


We recommend updating the unit to the latest firmware version and see if it helps.


If the issue still occurs, kindly raise a support ticket with Poly.





Best Regards,
Mukesh Kumar

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Message 2 of 3
Occasional Visitor

Re: Poly Sync 20 bluetooth automatic disconnection

I have the same issue. My polycom 20+ when connected to an easy recorder software on Pixel 7, disconnects after 30min to 40min of recording. I cannot reconnect to the Pixel 7, till i switch off the Polycom and re-on it and then it connects to the Pixel 7 again and now i can again use the Pixel 7 to record via blue tooth. but i am sure the bluetooth will disconnect after 30-40min. 

Message 3 of 3