Poly Sync 20 bluetooth automatic disconnection

Occasional Visitor

Poly Sync 20 bluetooth automatic disconnection

Hi. I have the poly sync 20 connected to my mac via USB and to my iPhone via bluetooth. For some reason, the sync 20 automatically disconnects the bluetooth connection after one hour. This is a huge problem for me as I can't wake it up if I'm getting a call on my phone. Is there a way to turn off automatic disconnection especially since it's already hooked up to a power source via USB? thanks 

Message 1 of 6
Poly Mukesh
Polycom Employee & Moderator

Re: Poly Sync 20 bluetooth automatic disconnection

Hello @RYNSB 


We recommend updating the unit to the latest firmware version and see if it helps.


If the issue still occurs, kindly raise a support ticket with Poly.





Best Regards,
Mukesh Kumar

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

Message 2 of 6
Occasional Visitor

Re: Poly Sync 20 bluetooth automatic disconnection

I have the same issue. My polycom 20+ when connected to an easy recorder software on Pixel 7, disconnects after 30min to 40min of recording. I cannot reconnect to the Pixel 7, till i switch off the Polycom and re-on it and then it connects to the Pixel 7 again and now i can again use the Pixel 7 to record via blue tooth. but i am sure the bluetooth will disconnect after 30-40min. 

Message 3 of 6
Occasional Visitor

Re: Poly Sync 20 bluetooth automatic disconnection

I have the same issues with my iphone 13. I should only need to connect the device once in the morning and then disconnect at the end of the day. Will it stay connected if I plug the iphone into the side port?

Message 4 of 6
Occasional Visitor

Re: Poly Sync 20 bluetooth automatic disconnection

Same issue here, even with the latest firmware. Using a 18v charging block, bluetooth to an iPhone 13 and charging the phone via the sideport. It would be one thing if the disconnect time was predictable, but is not, ranging from a few minutes to ~2 hours. It would be greatly appreciated if someone from Poly would actually provide an answer.

Message 5 of 6
Polycom Employee & Community Manager

Re: Poly Sync 20 bluetooth automatic disconnection

Hello @wrongcarguy 


Welcome to the Poly community.


As suggested already by a colleague please get this into support. The community is run by volunteers with no direct connection to Poly support.


Best Regards


Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Message 6 of 6