Poly Sync 20 (USB-C) freezes Zoom

Occasional Visitor

Poly Sync 20 (USB-C) freezes Zoom

When my Poly Sync 20 (USB-C) is connected to my Surface Pro 8, it freezes Zoom. All updates applied to system and device (firmware X).


I have a Poly Sync 20 (USB-A with adapter to USB-C) that does not freeze zoom.


Any ideas?

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Poly Mukesh
Polycom Employee & Moderator

Re: Poly Sync 20 (USB-C) freezes Zoom

Hello @surftacular 


Welcome to Poly Community.


This requires further investigation, hence I would suggest you open a support ticket with Poly.



Best Regards,
Mukesh Kumar

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Message 2 of 2