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Poly Sync 20: Teams via bluetooth and mute button suddenly not working anymore

songbird
Occasional Visitor

Poly Sync 20: Teams via bluetooth and mute button suddenly not working anymore

Hi everybody,

I have to issues with my Poly 20.

 

1. When I use bluetooth connection (w/o dongle) the teams button does not work. This is not a big issue, as it works with USB connected (which is my major case), But I wanted to ask if there's a solution for this.

 

2. (and more severe) Besides the teams via BT thingy the Sync 20 worked perfectly for a few weeks. But since today the mute button suddenly won't work anymore (not via BT nor via USB). When I click "mute" in Teams it gets handed to the Sync 20 and LEDs become red, but when I click "mute" on the Sync 20 it beeps but nothing happens. Same with unmute.

I checked firmware updates, but there's nothing new available.

I hope to find a solution for this, because finding the mute/unmute in Teams with many windows open really annoys me.

 

Thanks for your help!

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