I have recently bought a Poly Sync 20 USB-C with BT Dongle. Since I installed the Poly Lens software to try and update the Sync 20 device it has failed every time. I have attached some screenshots of the error message and the event viewer error message. I also downloaded the logs but didn't want to attach here just in case there is sensitive information in there.
Please contact our official support infrastructure
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Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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