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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-10-2021 07:15 AM

HP Recommended

Hi All,

 

Received a new work laptop and whilst I have permissions to install drivers, they've decided to block access to Windows Update. By default, Windows installs some generic driver but the result is that it's not available to the OS as an audio device. Connecting over Bluetooth and everything springs into life, but the quality is much worse than over USB, and the Teams integration is missing.

 

I've looked on the support site, but all that's available for download is the Plantronics Hub software. Does anyone know if there's a separate driver package available outside of Windows 10 so that I can reinstall my PLT7200 and get back to working properly?

 

Cheers,

Simon

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2021 07:46 AM

HP Recommended

Hello @fox5150 ,

 

Welcome to the Poly Community.

Everything should come via Windows. Please work with your IT Team to help you. There is no separate driver.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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3 REPLIES 3

‎09-10-2021 07:46 AM

HP Recommended

Hello @fox5150 ,

 

Welcome to the Poly Community.

Everything should come via Windows. Please work with your IT Team to help you. There is no separate driver.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-10-2021 07:54 AM

HP Recommended

Thanks for the prompt reply Steffen. My IT Department are likely to be difficult, so I thought I'd see if there was an alternative option.

 

Cheers,

Simon

Was this reply helpful? Yes No

‎11-26-2021 04:05 AM

HP Recommended

Hello @fox5150,

 

Welcome to the Poly Community.

 

If issue persists then as a basic you need to ensure all drivers are up to date on your PC. The basic drivers which Poly USB Headset or Speaker will use are listed in the link here.

 

If you are missing any of these drivers you can try manually updating drivers. You can follow guidelines from Microsoft answers or connect with your PC manufacturer website.

 

If you still need help then I am afraid we will not be able to assist beyond this. Troubleshooting or providing support via the community is outside the scope for myself as an Poly employee. Please raise a ticket with your I.T. team or PC vendor.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Bhupender

Was this reply helpful? Yes No
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