Poly 20+ Video stops when Team Chat is received

TM717
Occasional Visitor

Poly 20+ Video stops when Team Chat is received

Hi,

 

Just installed my new Poly 20+ today.  Works well, however, no matter what setting I switch, when watching a video or attending an all-video call via browser (Edge), the video stops playing when a Teams message is received.  The video does not restart.  How do I turn this setting off?

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly 20+ Video stops when Team Chat is received

Hello @TM717 ,

 

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.


Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible


Please ensure, in addition, you familiarise yourself with the FAQ’s listed in my signature for your convenience.

 

A good example for us to know about is what OS is being used or simply what software version the Sync 20 is running.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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