how do i get my mpplus-key back


how do i get my mpplus-key back




I have lost my mpplus key because I did a hardware reset without saving the previous mpplus key
how do i get that key back so my machine can multipoint?
I use Polycom Relpresence Group 500


Thank you,


Message 1 of 3
Polycom Employee & Community Manager

Re: how do i get my mpplus-key back

Hello @al_vision ,


Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure any potential reply (not Edit!) provides as much detail as possible

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier



If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Esteemed Contributor

Re: how do i get my mpplus-key back

Hi @ al_vision,


Go to https://support.polycom.com, follow the menu Support Home > Licensing & Product Registration > Activation/Upgrade. Enter the SN of your Group and have a look under Activation History. Here you will get your desired license key. 

Message 3 of 3