Polycom offers on their support page the possibility to access licensing and upgrade details via the Licensing & Product Registration page.

Option 1 retrieving a existing license code in order to activate features:
- Click on License Dashboard

- Add the Serial Number of your Device:

- The details for the relevant device and the Key Code and details for the license are being displayed

OPTION 2 activating a license or retrieve a software update key
- Click on Activating / Upgrade

There may be an additional page checking the details of the individual Polycom unit
- Select the type of activation

NOTE:we selected a single activation!
- Enter the Polycom Serial Number

- You can now either activate an newly purchased Polycom device or add a new purchased license

- or retreive existing upgrade keys

Above portal enables you to:
- verify / recover an existing license
- check the entitlement for software upgrades
- Activate an existing license
For more details please contact your Polycom reseller and/or Polycom support directly
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections