[FAQ] How can I activate / check / verify / recover my license?

Polycom Employee & Community Manager

[FAQ] How can I activate / check / verify / recover my license?

Polycom offers on their support page the possibility to access licensing and upgrade details via the Licensing & Product Registration page.




Option 1 retrieving a existing license code in order to activate features:


  • Click on License DashboardLicense_New_01.PNG
  • Add the Serial Number of your Device:


  • The details for the relevant device and the Key Code and details for the license are being displayed



OPTION 2 activating a license or retrieve a software update key


  • Click on Activating / Upgrade

    There may be an additional page checking the details of the individual Polycom unit

  • Select the type of activation

    NOTE:we selected a single activation!

  • Enter the Polycom Serial Number


  • You can now either activate an newly purchased Polycom device or add a new purchased license


  • or retreive existing upgrade keys



Above portal enables you to:


  • verify / recover an existing license
  • check the entitlement for software upgrades
  • Activate an existing license

For more details please contact your Polycom reseller and/or Polycom support directly


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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