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- Re: CX 5500 unable to find contacts in Address Book
Create an account on the HP Community to personalize your profile and ask a question
10-13-2016 03:15 PM
Hello,
I have customer with Polycom CX 5500 integrated with Skype for Business 2015. The users are login and evrything works except Address book. When trying to find someone it shows not found.
Here are brief logs:
002555.602|abs |0|00|[CAbsDirectory::getContacts] 002555.602|abs |1|00|[CAbsDirectory::getContacts] sending message to abs task 002555.602|abs |1|00|[CAbsDirectory::processFetchTaskMsg] recieved message of type 1 002555.603|abs |0|00|[CAbsDirectory::getContactsFromServer] 002555.603|abs |1|00|[CAbsDirectory::getContactsFromServer] invoking so webticket api for fetching contacts for Ivan search string 002555.943|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/public.crt doesn't exist or is empty 002555.944|tickt|5|00|soWebTicketTicketGetWithclientCert: Could not load the client cert file 002555.945|tickt|5|00|soWebTicketABSQueryUsingWebTicket: soWebTicketTicketGetWithclientCert Failed. Unable to get webTicket 002555.946|abs |4|00|[CAbsDirectory::getContactsFromServer] received empty response or error code = 6
Do you have any idea about this issue?
Solved! Go to Solution.
Accepted Solutions
10-13-2016 11:33 PM
Hello ,
welcome to the Polycom Community.
I am surprised you even manage to sign in but I suggest you get your NTP server working as this unit does not have a time server.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-13-2016 11:33 PM
Hello ,
welcome to the Polycom Community.
I am surprised you even manage to sign in but I suggest you get your NTP server working as this unit does not have a time server.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-14-2016 01:00 AM
Hello ,
002555.946
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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