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only picture from a local device eather on tablet and PC

awrow
Occasional Visitor
‎01-26-2017 04:44 AM
‎01-26-2017 04:44 AM

only picture from a local device eather on tablet and PC

Hello,

 

I have desktop and tablet versions of Polycom RealPresence. I need to connect from the tablet to PC. But when I connect I see only picture from a local device eather on tablet and PC.

 

PC has Windows 7 x64 and RealPresence of version 3.7.0, antivirus and Windows Firewall is off. Tablet is ASUS ZenPad 8.0 with Android 6.0.1 and mobile connection.

 

Also PC in the corporate network with the firewall of Kerio. It has a rule for a port forwarding (screenshot at the attachment; and the second screenshot shows all ports).

 

I can succesfully connect from another PC to my PC with this firewall settings. Which changes I should make to do video calls from the tablet to the PC?

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awrow
Occasional Visitor
‎02-01-2017 10:52 PM
‎02-01-2017 10:52 PM

Re: only picture from a local device eather on tablet and PC

any suggestions where else i can find help?

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎02-02-2017 05:06 AM
‎02-02-2017 05:06 AM

Re: only picture from a local device eather on tablet and PC

Hello awrow,

welcome to the Polycom Community.

Do you have any other Polycom infrastructure or just RPD / RPM?

 

You would need your local network team to setup a wireshark trace on the tablet and the other end of the WiFi to see where you drop the packets.

 

This is a firewall / network issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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