only able to get uni directional video with Real Presence Desktop client

CK5
Occasional Visitor

only able to get uni directional video with Real Presence Desktop client

The version of the client used on both the PC's running Windows 7 is 2.3.0.33254. Free version

 

The Resource manager version used is 7.1.1.0_41-112280.

 

able to achieve only one way video calls. when I try the same call with another client for eg XLite i see a bidirectional video call just fine.

Has anyone else seen a similar problem?

Any help is appreciated!

 

thanks!

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1 REPLY 1
GlennDavis
Polycom Employee & Moderator

Re: only able to get uni directional video with Real Presence Desktop client

Hello CK5,

 

There are a lot of variables that could be causing this. 

 

- Is the RPD client located within the same network as the Resource Manager?

- Are you calling point to point to another device within the same network? Or to a meeting room\VMR?

- If  calling into a meeting room\VMR can you see what the minimal video requirements are set to?

- Can you call from RPD client to another RPD client and see video and hear audio in both directions?

 

Generally 1 way video/audio issues are related to an appliance within the network blocking ports. 

 

- Are you calling SIP or H.323?

 

Please let me know the exact details of the failing call.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Glenn Davis

Polycom Global Services

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.

Please also make sure to check the below link for more RPM information
http://support.polycom.com/PolycomService/support/us/support/video/realpresence_mobile/realpresence_mobile_overview.html
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