need help

Occasional Visitor

need help

I just installed polycom App on my Idap2 and trying to connect to the I.P address and they can see i am trying to connect them. As per tech, i have to turn the audio encryption on. I dont see that option on my polycom App on my Ipad. Please help. thanks

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Polycom Employee & Community Manager

Re: need help

Hello drraza30,

welcome to the Polycom Community.

Have you got some more information on the system you are trying to connect to?


I do not understand your reference "As per tech, i have to turn the audio encryption on"


Could you elaborate a bit more on this ?


Our Real Presence Mobile Software supports the H.323 industry Standard and the release notes explain what difference there is between standalone or provisioned version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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