welcome to the Polycom Community.
Can I bring the Real Presence Desktop support page => here <= to your attention?
Above link should answer all your queries. The server name would be the Polycom equipment in your network. If you do not have any Polycom CMA or RPRM then you can just skip this step.
I do not understand the question if this hipaa is safe. Polycom uses industry standard protocols.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
If official support is required please check how to phone or open a case here
The title Poly Employee & Community Manager is a community setting and does not
reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer. ----------------
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections