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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-13-2013 10:02 AM

HP Recommended

I tried calling our HDX8000 B using my iPhone with Polcom's PrealPresense software.  The call goes through but nobody can see me.  I see them but video from my phone to the HDX is not visible.  I'm using AT&T U-verse wifi. 

 

Coworker in other office up north has an iPhone 5 with Verizon and it worked without a problem.  Using Wifi and 4g.

 

Any ideas what could be different?  I recently downloaded the newest update for Polycom's RealPresenence so I know iPhone 5 is supported now. 

 

Thanks

1 REPLY 1

‎02-13-2013 10:29 AM

HP Recommended

Hello kg2140,

welcome to the Polycom Community.

This is most likely caused by a network restriction / firewall within your providers network.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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