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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-28-2012 10:03 AM

HP Recommended

When an iPad user has a brief disconnect on 3G or Wifi and the connection drops usually the RMX, or you would expect the RMX drops the participant from the meeting. However, instead of the RMX disconnecting the participant (which previously has worked) the participant (iPad) remains in the meeting room, if you were then dial back in to this meeting room, you appear in the RMX as same user but with a number at the end (indicating second instance of this device connected).

 

This caues numerous issues, for example, if the user dials back in while there previous session is active then a blue screen appears. If I disconnect the dead session on the RMX then it returns to normal. 

 

I am have tested this on iOS5/6 and iPad 2/NEW. Same issue. We are using RMX 2000 and CMA 5000. I can recreate this issue, by dialing two ipads in to RMX meeting room, on one tap home button, settings, turn off wifi/mobile data and back on and the session remains in RMX. Perhaps others could test this? 

 

I would appreciate any help on this issue? 

 

I have attached several screen. 

2 REPLIES 2

‎10-03-2012 02:25 AM

HP Recommended

Good Morning, 

 

Is there any Polycom experts out there that could assist me - would really appreciate it.

 

Thanks 

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‎10-09-2012 05:51 AM

HP Recommended

Good Afternoon, 

 

Is there anyone who can offer any advice?

 

Thanks

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