Hello Frankxufeng,
welcome to the Polycom Community.
This is a good opportunity to raise the awareness of existence of the new FAQ => here <=.
Certain features only work if used in provisioned mode. If in standalone mode (skipped Username & password) the software has certain limitations.
Please check the FAQ and the relevant Release Notes.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
