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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

i have to setup a system with Polycom RealPresence Desktop to connect to some other Polycom conference system outside our own network. To test our firewall configuration i connected to several of the Video Test Numbers from here: http://support.polycom.com/PolycomService/support/us/support/documentation/video_test_numbers.html

 

I can connect, but i don't see video from the other side. I'm not sure if these test numbers even provide video feedback, so before trying to find the problem on my side i'd like to know if these numbers do provide video or if it is normal that i only see my own webcam video after successfully connecting to the other side.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi there...

try VTCTest (71.14.2.157(HDX) or 71.14.2.158(HDX))

There should be video, sound and also content.

View solution in original post

4 REPLIES 4
HP Recommended

Hello DirkTrilsbeek,

welcome to the Polycom Community.

Yes, these sites and the ones mentioned in the FAQ provide Video feedback.

 

Please check your firewall.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

thank you for your reply. I managed to get our firewall to manage the h.323 traffic and i am receiving video. There is no audio though. Should the video playing in the demo system have sound too?

HP Recommended

Hi there...

try VTCTest (71.14.2.157(HDX) or 71.14.2.158(HDX))

There should be video, sound and also content.

HP Recommended

thanks, i receive both audio and video now.

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