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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-10-2012 12:19 AM

HP Recommended
I have had RPM on my Xoom for a few months and I have used it for many video calls. About 2 weeks ago I performed an update on the tablet and now every time I try to open RPM I get a message that states "Unfortunately the video has stopped working". I have rebooted the tablet, forced the app to stop and it still gives me this error. I tried to update the app and it is now saying it is not supported for my device. Have the supported devices changed or is this due to the update?

Thanks -
Mark
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-10-2012 02:31 AM

HP Recommended

Hello Mark,

welcome to the Polycom Community.

Have you by any chance upgraded from Ice Cream Sandwich to Jelly Bean?

 

Jelly Bean is currently not supported to major changes within the OS. Our Engineering Team is aware and are working on a fix. I have no date for this yet.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-10-2012 02:31 AM

HP Recommended

Hello Mark,

welcome to the Polycom Community.

Have you by any chance upgraded from Ice Cream Sandwich to Jelly Bean?

 

Jelly Bean is currently not supported to major changes within the OS. Our Engineering Team is aware and are working on a fix. I have no date for this yet.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-10-2012 07:21 AM

HP Recommended
Steffen,

I went and checked and i did upgrade to Jelly Bean - that explains the issue. Thanks for the quick reply I will try to roll back to Ice Cream Sandwich and get the app woring again.

Thanks again-
Mark
Was this reply helpful? Yes No
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